Subscription Policy

This policy explains how Africafe’s Subscribe & Save coffee subscriptions work — the price, how renewals happen, and how to change or cancel. Subscriptions are built to be transparent and easy to leave: you are never locked in.

Availability

Subscribe & Save is being rolled out and is not offered on every product yet. When a product can be subscribed to, you will see a clear “Subscribe & Save” option on its page, with the price and delivery interval shown before you add it to your cart. If you do not see that option, the product is available for one-time purchase only. The terms below govern any subscription once you enroll.

Enrolling

One-time purchase is always the default — a subscription is never pre-selected for you. To subscribe, choose the Subscribe & Save option and pick your delivery interval. Before you check out we show you the recurring price, the discount, and how often you will be charged and shipped. Placing the order is your express consent to those recurring charges.

Pricing and renewals

• Your subscription renews automatically at the interval you chose (for example, every 4 weeks) until you cancel.
• Each renewal charges the payment method on file for the current price of the item, including any subscriber discount, plus applicable tax and shipping, and ships you a fresh order.
• We send a receipt by email after every charge. Your card statement will show the descriptor AFRICAFE.US.
• If a price changes, we will tell you before the next renewal is charged.

Reminders before you are charged

Before each renewal we email you a reminder with the date and amount of the upcoming charge and a direct link to skip, change, or cancel that delivery, so a renewal never takes you by surprise.

Changing, skipping, or cancelling

You are in control of your subscription and can manage it online at any time — cancelling is as easy as signing up, takes just a couple of taps, and there is no phone call or retention wall to get through. You can:

• change your delivery interval or the shipping address;
• skip an upcoming delivery;
• pause or cancel entirely.

Changes and cancellations apply to renewals not yet processed. To avoid being charged for the next order, make your change before the reminder’s cut-off date. If you need help, email info@africafe.us and we will take care of it.

Failed payments

If a renewal payment fails, we will try a small number of times over a few days and let you know so you can update your payment method. If it still cannot be collected, we pause the subscription rather than retrying indefinitely.

Refunds and returns

Subscription orders are covered by our Refund Policy like any other order. If a renewal ships that you meant to cancel, contact us right away and we will make it right.

Changes to this policy

If we change how subscriptions work, we will update the date at the top of this page and notify active subscribers of material changes before they take effect.

Contact us

Questions about a subscription? Email info@africafe.us or call (713) 364-3230.