Refund policy

• We accept returns for refund postmarked within 14 days from the date you placed your order. We accept returns for an online credit (valid for use on africafe.us) for non-final sale items up to 30 days from the date you placed your order.

• Damages must be reported within five (5) days of receiving merchandise or cannot be returned. Upon receipt of return and inspection, refunds are issued back to the original method of payment or with an online credit (valid for use on africafe.us)

• Returns must be in new (unopened) condition.

• Original and return shipping is non refundable.

• Refunds are processed within 10 – 15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.

• Refused or undeliverable packages are subject to return shipping costs that vary by shipping method.

• If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.

All returns must be sent to:
Africafe.us
5829 W. Sam Houston Pkwy N,
Ste 306,
Houston, TX 77041

You may ship back your return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.